Shipping & Returns

COVID-19

Due to the impact of COVID-19, manufacturing and shipping will take longer than 14 days.  Delivery times cannot be guaranteed during COVID-19 prevention periods as well as for Alaska, Hawaii, US territories, Canada and the United Kingdom.

Please refer to the links below for additional COVID-19 updates regarding your local postal service:

USPS

Canada Post
Royal Mail

Updated for accuracy on May 14, 2020.

Wiivv Free Shipping 

All orders include FREE shipping. Wiivv currently ships to USA, Canada & the United Kingdom.

Wiivv is not responsible for duties charged when shipping to the United Kingdom.

Because we make all products on-demand just for you, delivery timelines may be impacted during holiday and high-demand periods. We are working hard to expand capacity to meet demand and appreciate your patience as we grow. 

Multi unit orders can expect products to be shipped individually.  

Special Edition & Promotional Products

Limited edition and promotional products are subject to varying shipping charges and delivery timelines.  

Returns

If you're not 100% happy with your insoles or sandals, we are happy to honor returns within 30 days of receipt for a full refund. Send an email to care@wiivv.com with your order number and we'll provide you with a return merchandise authorization form.

Promotional items are subject to exclusion from the return policy.