Shipping & Returns


The manufacturing and delivery time of your order may be impacted by safety precautions and shipping delays related to COVID-19. We ask for your patience during this trying time. We’ll be in touch if there’s a significant delay or new information related to your order.

Please refer to the links below for additional COVID-19 updates regarding your local postal service:


Canada Post
Royal Mail

** Updated for accuracy on Thursday, March 26, 2020. **

Wiivv Free Shipping 

All orders include FREE shipping. Wiivv currently ships to USA, Canada & the United Kingdom. Orders typically arrive within 14 days for the contiguous United States.

Exceptions apply to non-adjoining states, US territories, Canada, and the United Kingdom where orders may arrive within 21 days, while military addresses can expect orders to arrive within 45 days.

**Wiivv is not responsible for duties charges incurred to the United Kingdom.**

Because we make all products on-demand just for you, delivery timelines may be impacted in holiday & high-demand periods. We are working hard to expand capacity to meet demand and appreciate your patience as we grow. 

Multi unit orders can expect products to be shipped individually. 

Special Edition & Promotional Gifts

Please note that limited edition and promotional products are subject to varying shipping charges and delivery timelines. 


If you're not 100% happy with your insoles or sandals - we are happy to honour returns within 30 days of receipt for a full refund. Send an email to with your order number and we'll provide you with a return merchandise authorization form.

Promotional items are subject to exclusion from the return policy.