When I open the app it asks me to enter a promo code, and I don't think I have one even though I purchased insoles on Kickstarter (or Indiegogo).

Sorry about this! Everyone who has purchased through Kickstarter should have gotten a promo code. You then use this promo code to enter the app.

If you don't have one, please email us with the same email address you used to support us on Kickstarter. We'll get you set up as quickly as we can!

Note: We're distributing promo codes in waves according to your backer tier. We have to do this because we manufacture on demand, and we have to ensure we don't overload our manufacturing facility.

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