Answers to our most common questions

Frequently Asked Questions

Placing orders

How can I redeem my gift card?

Can I redeem my referral credit & a promotional discount in the same transaction?

I forgot my password

How do I buy for someone else?

Taking foot photos

Help! I don't have a wall without curved trim.

I am having trouble getting all four corners of the paper in the photo

I can't get my heel against the wall

My foot is longer than the paper

Do I need to take new measurements? I’ve previously ordered

How do I retake my foot photos?

I already took my photos. Why do I have to do it again?

Why can’t I have multiple foot photos on the same account?

Help! I don't recognize my foot photos

Receiving orders

My insoles haven’t arrived

How do I file a claim with USPS or Canada Post?

Why is my order on hold?

I downloaded the app and took my foot photos but my order isn't showing up

Special foot conditions

I have a special foot condition - will Wiivvs work for me?

I have flat feet - will Wiivvs work for me?

I have extremely high arches - will Wiivvs work for me?

Your Wiivvs

What do I do if my Wiivv's don't feel right?

What kind of material is it made of?

How do I adjust my straps?

How do I switch out my straps?

I lost my toe thong keys, how do i get another?

Can I put women’s straps on a men’s sandal and vice versa?

How do I clean my sandals?